Reasons why you want to return or exchange your order
Please check first our Return Policy here
YOU RECEIVED A DAMAGED/FAULTY ITEM
We pride ourselves on exceptional product quality. All orders go through 3-step quality check before we ship them out. However, if a damaged item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement. In this case you do not need to return the item. You can keep it, maybe sew it yourself, throw or give it away. The only thing we need you to do is submit a request for a return, and please include a photo of the damaged good. If we can see on the photo that is damaged, we will send you a new item 100% free of charge.
YOU RECEIVED WRONG ITEM
Although we double check everything, it can happen that we send you the wrong item. No worries, please attach a photo of the incorrect item you have received before you submit the request.
PACKAGE LOST IN TRANSIT
If you have provided us with the correct address and the package has not arrived within the estimated shipping time as per our policy, plus 14 business days for possible delays, or there is no update on the tracking info for more than 10-14 days, please reach out to us, if we are unable to trace down the package we will re-ship a replacement free of charge.
WODCRUSHERS does not provide prepaid returns shipping labels and returns shipping for exchanges is at the customers expense.
